Auto Claims

Every policyholder's situation is unique. Depending on your circumstances, your policy may be affected. When reviewing your policy, we take many factors into account, including driving records, number of past claims and payout amounts of past claims. If you are concerned, please contact your KFB Insurance agent.

To help keep rates affordable for all KFB members, we must occasionally cancel a policy if a policyholder becomes a high risk. For example, by filing multiple claims within a brief period of time, causing an accident while under the influence of alcohol or drugs, or taking unnecessary risks, your policy may be considered for cancellation. Contact your KFB Insurance agent for additional information.

Typically, reasonable and necessary medical treatment is covered under the Personal Injury Protection (PIP) coverage of your auto policy. If you carry Personal Injury Protection, it will provide benefits for the driver and passengers in your vehicle, and possibly pedestrians struck by your vehicle.

If your accident happened outside of Kentucky, your claim will be assigned to an adjuster who is trained to help you. Kentucky Farm Bureau Insurance will determine if your auto needs to be inspected by an adjuster. KFB works with professional adjusters located across the country who are available to help when needed.

A deductible is the dollar amount of the claim you are responsible to pay. For example, if you have a $500 deductible, you will be responsible for the first $500 of certain first party claims that you file and then Kentucky Farm Bureau Insurance will pay the remainder. You choose the deductible on your policy when you purchase insurance. A higher deductible can reduce the price of your premium.

We will typically reduce the amount paid to you by the amount of your deductible. You will pay the deductible to the repair facility upon completion of satisfactory repairs.

Regardless of fault, you'll pay a deductible for certain coverages. However, during the claim investigation, if the facts indicate there's a chance of recovering the amount of the damages from the person responsible for the accident, we'll attempt to recover them, including your deductible. If we aren't successful, you have the option of trying to recover the costs on your own. 

KFB Insurance does have a preferred vendor program called “Customer Assist.” Our Customer Assist program is intended to streamline and expedite the repair process with trusted partners across the state. The customer will always be encouraged to choose the shop of their choice, but should they choose a preferred vendor to perform the repairs, KFB will partner with them accordingly. For a list of our preferred vendors, please contact your KFB Insurance agent or your Claims representative.

If your repairs cost more than the provided estimate, the repair shop should contact the appropriate KFB Claims representative to discuss any additional loss-related damages.

A vehicle is considered a total loss if the estimated cost to repair exceeds 75% of its actual cash value (ACV). The decision whether to repair or declare a vehicle a total loss is based on the type and extent of damage, age of the vehicle, state law, and other factors. To make the determination as to whether your auto is a total loss, we will have to inspect the vehicle.

After your vehicle is declared a total loss, you may still owe money on your loan or lease if the actual cash value (ACV) of your vehicle is less than what you owe. Purchasing loan/lease payoff coverage prior to an accident can provide financial security for you in case your vehicle is declared a total loss.

Loan/lease payoff coverage, commonly called "gap" coverage, may pay the difference between the actual cash value of your vehicle and what you still owe on your loan or lease (less any deductible). The payment made under this coverage may not exceed 25% of the actual cash value (ACV).

We will be glad to review any documentation you have to support the reason for the disagreement. We will review the documentation for accuracy and applicability to the total loss vehicle. If the documentation is credible and it affects our assessment of the actual cash value (ACV), we will adjust our offer accordingly.

Typically, total loss vehicles are sold at salvage auctions or to a licensed salvage dealer. KFB complies with the applicable laws and regulations that require obtaining salvage titles or branding/marking the title. We obtain salvage at the conclusion of a total loss settlement and sell it through licensed salvage vendors. We do not directly sell vehicles determined to be a total loss to private individuals.

In limited instances, you may be able to purchase your vehicle from Kentucky Farm Bureau Insurance after a total loss. Your adjuster can provide information if you are interested. 

You may be covered, depending on your coverage and circumstances of your claim. Please consult with your agent and/or policy for specific information prior to a loss or speak to your adjuster regarding a specific claim. 

There are restrictions to coverage for certain types of equipment under the auto policy. Other personal property items are typically covered under your homeowners policy. Please contact your Claims representative for additional information. 

Should any party allege that you or any insured under your policy is responsible for bodily injury or property damage, Kentucky Farm Bureau will investigate to assess the allegations. If you receive notice of a lawsuit filed against you, please notify your KFB Insurance agent and Claims representative immediately, and forward any documents you receive to them as soon as possible.