Claim FAQs

Claim FAQs

Let’s face it, insurance can be complex. Kentucky Farm Bureau is here to make it simple. 

Got a question? Choose a topic below to explore a list of common inquiries and their answers.

If you don’t find what you’re looking for here, KFB has 15 Regional Claim Offices throughout the state.

Find a Regional Claim Office near you.

 Auto Claims

The following provides general claim information, but please keep in mind that every claim is different and must be considered in the context of the particular policy and any endorsements that you may have in place.  Each policy has specific terms and conditions that detail your coverages.  The following information is not intended to modify any of the terms or conditions in your individual policy.

Will filing a claim increase my premium?

Every policyholder's situation is unique. Depending on your circumstances, your policy may be affected. When reviewing your policy, we take many factors into account, including driving record, number of past claims and payout amounts of past claims. If you are concerned, please contact your agent.

Will my policy be cancelled if I file a claim?

To help keep rates affordable for all KFB members, we must occasionally cancel a policy if a policyholder becomes a high risk. For example, by filing multiple claims within a brief period of time, causing an accident while under the influence of alcohol or drugs, or taking unnecessary risks. Contact your agent for additional information.

If injured in an auto accident, will my auto policy pay for my medical expenses?

Typically, reasonable and necessary medical treatment is covered under the Personal Injury Protection (PIP) coverage of your auto policy. If you carry Personal Injury Protection, it will provide benefits for the driver and passengers in your vehicle, as well as any pedestrians struck by your vehicle.

What if the accident happened outside of Kentucky? Who handles the claim?

If your accident happened outside of Kentucky, your claim will be assigned to an adjuster who is trained to help you. Kentucky Farm Bureau Insurance will determine if your car needs to be inspected by an adjuster. KFB works with professional adjusters located across the country who are available to help when needed.

What's a deductible?

A deductible is the dollar amount of the claim you are responsible to pay. For example, if you have a $500 deductible, you will be responsible for the first $500 of certain first party claims that you file and then Kentucky Farm Bureau Insurance will pay the remainder. You choose the deductible on your policy when you purchase insurance. A higher deductible lowers the price of your premium.

To whom do I pay the deductible?

We will typically reduce the amount paid to you by the amount of your deductible. You will pay the deductible to the repair facility.

The accident wasn't my fault. Do I still have to pay a deductible?

Regardless of fault, you'll pay a deductible for certain coverages. However, during the claim investigation, if the facts indicate there's a chance to recover the damages from the person responsible for the accident, we'll attempt to recover them, including your deductible. If we aren't successful, you have the option of trying to recover the costs on your own. See our subrogation section for more information.

What if my repairs cost more than my estimate?

If your repairs cost more than the provided estimate, the repair shop should contact the appropriate KFB claims representative to discuss any additional loss related damages.

What if my car is totaled?

A vehicle is considered a total loss if the estimated cost to repair exceeds 75% of its actual cash value (ACV). The decision whether to repair or declare a vehicle a total loss is based on the type and extent of damage, age of the vehicle, state law and other factors. In order to make the determination, we will have to inspect the vehicle.

If your vehicle is determined to be a total loss, you will be paid the actual cash value of the vehicle as established by conducting a local market survey, less any applicable deductible.

Will I still have to pay my loan or lease after a total loss?

After your vehicle is declared a total loss, you may still owe money on your loan or lease if the actual cash value of your vehicle is less than what you owe. Purchasing loan/lease payoff coverage prior to an accident can provide financial security for you in case your vehicle is declared a total loss.

Loan/lease payoff coverage, commonly called "Gap" coverage, may pay the difference between the actual cash value of your vehicle and what you still owe on your loan or lease (less any deductible). The payment made under this coverage may not exceed 25% of the ACV.

What if I disagree with the total loss value?

We will be glad to review any documentation you have to support the reason for disagreement. We will review the documentation for accuracy and applicability to the total loss vehicle. If the documentation is credible and it affects our assessment of the ACV, we will adjust our offer accordingly. If we remain in disagreement, our policy contract describes how an appraisal can be arranged to resolve the differences.

What happens to a vehicle after a total loss?

Typically, totaled vehicles are sold at salvage auctions or to a licensed salvage dealer. KFB complies with the appropriate laws and regulations that require obtaining salvage titles or branding/marking the title. We obtain salvage at the conclusion of a total loss settlement and sell it through licensed salvage vendors. We do not directly sell vehicles determined to be a total loss to private individuals.

Can I keep my vehicle after a total loss?

In some instances, you may be able to purchase your vehicle from Kentucky Farm Bureau Insurance after a total loss. Your adjuster can provide information if you are interested. 

Will you pay for a rental car while my car is being repaired?

You may be covered, depending on your coverage and circumstances of your claim. Please consult with your agent and/or policy for specific information prior to a loss or speak to your adjuster regarding a specific claim. 

When will I get paid a settlement?

Once your claim has been investigated (including vehicle repairs, if applicable) and you have agreed on a settlement amount, your claims representative will work to pay your settlement as quickly as possible. 

If property is stolen from my insured vehicle, is the loss covered by my auto policy?

There are restrictions to coverage for certain types of equipment under the auto policy. Other personal property items are typically covered under your homeowners policy. Please contact your Claim Representative for additional information. 

What if the other party involved in the accident files a lawsuit against me?

Should any party allege that you or any insured under your policy is responsible for bodily injury or property damage, Kentucky Farm Bureau will conduct an investigation to assess the allegations. If you receive notice of a lawsuit filed against you, please notify your KFB agent and Claim Representative immediately, and forward any documents you receive to them as soon as possible.

 Homeowners Claims

The following provides general claim information, but please keep in mind that every claim is different and must be considered in the context of the particular policy and any endorsements that you may have in place.  Each policy has specific terms and conditions that detail your coverages.  The following information is not intended to modify any of the terms or conditions in your individual policy.

Immediate steps to take after a loss to your home and/or property:

  • Look for potential safety risks.
  • Take reasonable steps to prevent further damage.
  • If the loss was caused by theft, notify the police.
  • Make a written list of what was damaged, destroyed or stolen (write down any info you can remember about the property).
  • If a credit card has been stolen, notify the issuing financial institution immediately.
  • Keep an accurate record of repair expenditures.
  • Separate items that can be cleaned or repaired.
  • Check with your claims representative before discarding any items you plan to claim as damaged.
  • Review your policy for specific coverage information.

Will my premium increase or my policy be cancelled if I file a claim?

Depending on your claims history, the dollar amount of past claims and the frequency of claims, you may incur an increase on your policy. To help keep our rates affordable for all KFB members, we must occasionally cancel a policy if a policyholder becomes a high risk – for example, by filing multiple claims within a brief period of time or taking unnecessary risks. Please contact your KFB Insurance agent for additional information.

Should I file a claim if my damage is less than my deductible?

Filing a claim may help you if other related damages are discovered at a later date. There is no requirement for you to submit a claim if the known damages are less than your deductible.

Should I start making repairs before you inspect the damage?

We know you're eager to start putting your home back together, and you should take steps to protect your property from further damage – cover broken windows and gaps in the roof or exterior walls, etc. Otherwise it is important for an inspection by a claims representative before repairs are performed to identify all of the damages that may be covered by your policy, ensuring the estimate for damages is accurate. 

Will my claim be covered?

There are a number of factors to consider before answering this question. Such as what coverages you purchased in your Kentucky Farm Bureau Insurance policy? What was the cause of the loss or damage? What property was lost or damaged? Contact your Local Farm Bureau to discuss the coverage afforded under your policy or speak to a Claim Representative to ask specific questions.

My son/daughter is away at college and had some property stolen from his/her apartment. Are the losses covered?

Your Homeowners Policy generally covers up to 10% of your policy amount for items located away from your home. This includes possessions with children away at college. Please contact your Local Farm Bureau Agent or Claim Representative for further information. 

What's a deductible?

A deductible is the dollar amount of the claim you are responsible to pay. If you have a $500 deductible, generally you will be responsible for the first $500 of any claim for your property that you file and then Kentucky Farm Bureau Insurance will pay the remainder. You choose the deductible on your policy when you purchase insurance. A higher deductible lowers the price of your premium.

To whom do I pay the deductible?

We typically reduce the amount paid to you by the amount of your deductible. You will usually pay the deductible to the contractor or repair person upon completion of repairs.

Does KFB protect me if I am sued?

Should any party allege that you or any insured under your policy is responsible for bodily injury or property damage, Kentucky Farm Bureau will conduct an investigation to assess the allegations. If you receive notice of a lawsuit filed against you, please notify your KFB agent and Claim Representative immediately, as there are very short time periods to respond to lawsuits.

If my home is uninhabitable, will you cover a hotel stay?

If your policy has additional living expenses coverage and a direct physical loss makes your home uninhabitable, then we will pay for the reasonable increase in living expenses necessary to maintain your normal standard of living. Check your policy for coverage and limits. Keep receipts for additional living expenses you pay out of pocket. A Claim Representative or your Local Farm Bureau Agent can answer questions about this coverage.

Do I need to file a police report for property damage or loss due to theft?

Yes. Your policy requires you to file a report with the appropriate authorities.

My home was damaged by burglars. Am I covered?

Depending on your individual policy there may be coverage for such damage. If you purchased dwelling insurance, you should be covered. To confirm coverage, please consult your Local Farm Bureau Insurance Agent or a Claim Representative.

My home has been damaged by a flood. Am I covered?

In Kentucky, flood insurance is a Federal program and not administered by Kentucky Farm Bureau Insurance. Many of our agents sell flood insurance through this federal program, but the coverage is not administered by Kentucky Farm Bureau Insurance. If you have a separate flood insurance policy, you should be covered for flood related damages. Learn more about this program at the program’s official website: www.FloodSmart.gov.

Is my property covered for damages caused by natural disasters and/or acts of God?

Often the answer is yes but all claims are investigated and evaluated on their individual merits.  Your Farm Bureau Agent or Claim Representative can discuss your specific situation with you.

What if I do not have all the information needed – should I wait to file a claim?

No. Please file your claim as soon as possible after the loss occurs. As additional information develops, provide it to your Kentucky Farm Bureau Claim Representative. We will gladly review additional documentation and conduct additional investigation if warranted. 

What do I need to show proof of ownership for stolen property?

All of the following can help in showing proof of ownership for stolen property: receipts, owner’s manuals, product packaging, appraisals, photos, and videos. In addition, we recommend recording each room of your home with a video camera and keeping the information in a fireproof safe or safe deposit box.

Can I choose the contractor who repairs my property?

Yes. We suggest you seek out contractors with a proven reputation and track record in your area. To help ensure you choose a reliable contractor, we recommend the following steps:

  • Get recommendations from friends, relatives and business associates
  • Get references from contractors you interview and check those references
  • Contact your local Better Business Bureau office or website for information on contractors you’re considering.
  • Don’t sign a contract until you’ve reviewed it carefully and have agreed to payment terms
  • Make sure the contractor has been doing business in your area for some time. 

 Business Claims

The following provides general claim information, but please keep in mind that every claim is different and must be considered in the context of the particular policy and any endorsements that you may have in place.  Each policy has specific terms and conditions that detail your coverages.  The following information is not intended to modify any of the terms or conditions in your individual policy.

Will my premium increase or my policy be cancelled if I file a claim?

Depending on your claims history, the dollar amount of past claims and the frequency of claims, you may incur an increase on your policy. To help keep our rates affordable for all KFB members, we must occasionally cancel a policy if a policyholder becomes a high risk – for example, by filing multiple claims within a brief period of time or taking unnecessary risks. Please contact your KFB Insurance agent for additional information.

Should I start making repairs before you inspect the damage?

We know you're eager to start putting your business back together, but it’s best to wait until our claims professional has conducted our first on-site inspection. The only thing you should do is protect your property from further damage – cover broken windows and gaps in the roof or exterior walls. By waiting, we’ll be able to identify all of the damages that may be covered by your policy, ensuring you receive everything you’re entitled to. 

Will my claim be covered?

There are a number of factors to consider before answering this question. Such as what coverages you purchased in your Kentucky Farm Bureau Insurance policy? What was the cause of the loss or damage? What property was lost or damaged? Contact your Local Farm Bureau to discuss the coverage afforded under your policy or speak to a Claim Representative to ask specific questions.

What's a deductible?

A deductible is the dollar amount of the claim you are responsible to pay. If you have a $500 deductible, generally you will be responsible for the first $500 of any claim for your property that you file and then Kentucky Farm Bureau Insurance will pay the remainder. You choose the deductible on your policy when you purchase insurance. A higher deductible lowers the price of your premium.

To whom do I pay the deductible?

We will typically reduce the amount paid to you by the amount of your deductible. You will usually pay the deductible to the contractor or repair person upon completion of repairs.

Does KFB protect me if I am sued?

Should any party allege that you or any insured under your policy is responsible for bodily injury or property damage, Kentucky Farm Bureau will conduct an investigation to assess the allegations. If you receive notice of a lawsuit filed against you, please notify your KFB agent and Claim Representative immediately, and forward all documents received to them as soon as possible.

What if my business is unable to continue or temporarily closed? Do you cover loss of revenue?

Your Claim Representative will complete a thorough investigation and review of your policy to determine if loss of revenue coverage applies.  

Can I choose the contractor who repairs my property?

Yes. We suggest you seek out contractors with a proven reputation and track record in your area. To help ensure you choose a reliable contractor, we recommend the following steps:

  • Get recommendations from friends, relatives and business associates.
  • Get references from contractors you interview and check those references.
  • Contact your local Better Business Bureau office or website for information on contractors you’re considering.
  • Don’t sign a contract until you’ve reviewed it carefully and have agreed to payment terms.
  • Make sure the contractor has been doing business in your area for some time. Large storms often lure out-of-state contractors to Kentucky who may be “here today, gone tomorrow”.

Do I need to file a police report for property damage or loss due to theft?

Yes. Your policy requires you to file a report with the appropriate authorities.

My business has been damaged by a flood. Am I covered?

In Kentucky, flood insurance is a Federal program and not administered by Kentucky Farm Bureau Insurance. Many of our agents sell flood insurance through this federal program, but the coverage is not administered by Kentucky Farm Bureau Insurance. Learn more about this program at the program’s official website: www.FloodSmart.govase or contact your KFB Insurance agent.  

Is my property covered for damages caused by natural disasters and/or acts of God?

Often the answer is yes but all claims are investigated and evaluated on their individual merits.  Your Farm Bureau Agent or Claim Representative can discuss your specific situation with you.

What if I do not have all the information needed – should I wait to file a claim?

No. Please file your claim as soon as possible after the loss occurs. As additional information develops, provide it to your Kentucky Farm Bureau Claims Representative. We will gladly review additional documentation and conduct additional investigation if warranted. 

What do I need to show proof of ownership for stolen property?

All of the following can help in showing proof of ownership for stolen property: receipts, owner’s manuals, product packaging, appraisals, photos, and videos. In addition, we recommend recording each area of your business with a video camera and keeping the information in a fireproof safe of safe deposit box. 

 Boat Claims

The following provides general claim information, but please keep in mind that every claim is different and must be considered in the context of the particular policy and any endorsements that you may have in place.  Each policy has specific terms and conditions that detail your coverages.  The following information is not intended to modify any of the terms or conditions in your individual policy.

If your boat has been damaged in an accident, stolen or vandalized, it's a good idea to call the police and have a police report filed. If there are any witnesses to the incident, get their name(s) and telephone numbers.

The following information explains the claims process and answers a number of common questions associated with boat claims. If you have additional questions or need to talk with an insurance professional about your situation, please call your local Kentucky Farm Bureau Insurance agent.

Will filing a claim increase my premium?

Every policyholder's situation is unique. Depending on your circumstances, your policy may be affected. When evaluating your claim, we take many factors into account, including driving record, number of past claims and payout amounts of past claims. If you are concerned, please contact your agent.

Will my policy be cancelled if I file a claim?

To help keep rates affordable for all KFB members, we must occasionally cancel a policy if a policyholder becomes a high risk. For example, by filing multiple claims within a brief period of time, causing an accident while under the influence of alcohol or drugs, or taking unnecessary risks. Contact your agent for additional information.

What if the accident happened outside of Kentucky? Who handles the claim?

If your accident happened outside of Kentucky, your claim will be assigned to an adjuster who is trained to help you. Kentucky Farm Bureau Insurance will determine if your boat needs to be inspected by an adjuster. KFB works with professional adjusters located across the country who are available to help when needed.

My boat was being stored at a lake in another state. Am I covered?

The policy territory applies within the limits of the 48 contiguous states of the continental United States, Alaska and Canada. 

What's a deductible?

A deductible is the dollar amount of the claim you are responsible to pay. For example, if you have a $500 deductible, you will be responsible for the first $500 of certain first party claims that you file and then Kentucky Farm Bureau Insurance will pay the remainder. You choose the deductible on your policy when you purchase insurance. A higher deductible lowers the price of your premium.

To whom do I pay the deductible?

We will typically reduce the amount paid to you by the amount of your deductible. You will pay the deductible to the repair facility after completion of repairs.

The accident wasn't my fault. Do I still have to pay a deductible?

Regardless of fault, you'll pay a deductible for certain coverages. However, during the claim investigation, if the facts indicate there's a chance to recover the damages from the person responsible for the accident, we'll attempt to recover them, including your deductible. If we aren't successful, you have the option of trying to recover the costs on your own. See our subrogation section for more information.

What if my repairs cost more than my estimate?

If your repairs cost more than the provided estimate, the repair shop should contact the appropriate KFB claims representative to discuss any additional loss related damages.

What if my boat is totaled?

A watercraft is considered a total loss if the estimated cost to repair exceeds 75% of its actual cash value (ACV). The decision whether to repair or declare a watercraft a total loss is based on the type and extent of damage, age of the boat, state law and other factors. In order to make the determination, we will have to inspect the vehicle.

If your watercraft has been determined to be a total loss, you will be paid the actual cash value of the watercraft as established by conducting a local market survey, less any applicable deductible.

What if I disagree with the total loss value?

You will be asked to provide documentation to back up the reason for disagreement. We will review the documentation for accuracy and applicability to the total loss vehicle. If the documentation is credible and it affects our assessment of the ACV, we will adjust our offer accordingly. If we remain in disagreement, our policy contract describes how an appraisal can be arranged to resolve the differences. 

Will I still have to pay my loan or lease after a total loss?

After your watercraft is declared a total loss, you may still owe money on your loan or lease if the actual cash value is less than what you owe.

What happens to a vehicle after a total loss?

Typically, totaled watercraft are sold at salvage auctions or to a licensed salvage dealer. KFB complies with the appropriate laws and regulations that require obtaining salvage titles or branding/marking the title. We obtain salvage at the conclusion of a total loss settlement and sell it through licensed salvage vendors. We do not directly sell watercraft determined to be a total loss to private individuals. 

Can I keep my boat after a total loss?

In some instances, you may be able to purchase your boat from Kentucky Farm Bureau Insurance after a total loss. Your adjuster can provide information if you are interested. 

When will I get paid a settlement?

Once your claim has been processed (including repairs, if applicable) and you have agreed on a settlement amount, your claims representative will work to pay your settlement as quickly as possible. 

If property is stolen from my insured boat, is the loss covered by my boat policy?

Equipment permanently attached to the boat is generally covered under your boat policy. Items stored in your boat or used in connection with the operation and upkeep of the boat may be covered under your homeowners policy. Please contact your Claim Representative for additional information. 

What if the other party involved in the accident files a lawsuit against me?

Should any party allege that you or any insured under your policy is responsible for bodily injury or property damage, Kentucky Farm Bureau will conduct an investigation to assess allegations. If you receive notice of a lawsuit filed against you, please notify your KFB agent and Claim Representative immediately, and forward any documents received to them as soon as possible.

 Catastrophe Claims

The following provides general claim information, but please keep in mind that every claim is different and must be considered in the context of the particular policy and any endorsements that you may have in place.  Each policy has specific terms and conditions that detail your coverages.  The following information is not intended to modify any of the terms or conditions in your individual policy.

Survival Kit
Make sure you're prepared to deal with catastrophes. Creating a catastrophe survival kit will save time and frustration if a catastrophe strikes. Make sure each person in your household reviews the contents and knows where your survival kit is stored.

Some items you may want to include:

  • Canned/non-perishable food items
  • Non-electric can opener
  • First aid kit and manual
  • Portable radio/tv
  • Flashlights
  • Extra batteries
  • Water in non-breakable containers
  • Prescription meds
  • Extra clothing/blankets
  • Cash/credit cards for emergencies
  • Copy of Insurance policy

What's the difference between a regular claim and a catastrophic claim?

Though there isn’t really a difference in the claim itself, catastrophes impact entire communities. For this reason, Kentucky Farm Bureau Insurance dispatches catastrophe response teams that set up on-site to help policyholders and handle large volumes of claims.

Are catastrophe claims handled differently than regular claims?

The basic claims process is handled the same, but KFB responds with great urgency—we realize when a major catastrophe strikes, the entire community is affected. Our catastrophe teams provide on-site service, including money to pay for our policyholders’ immediate expenses.

Is spoiled food covered?

Depending on your individual policy coverage, spoiled food may be covered. Unlike other insurance companies, Kentucky Farm Bureau Insurance does not have a deductible on food spoilage coverage. Contact your Local Farm Bureau Agent or Claim Representative to see if you’re covered.

What if my home is uninhabitable? Is a hotel stay covered?

If your policy has Additional Living Expenses coverage and a direct physical loss makes your home uninhabitable, then we will pay for the reasonable increase in living expenses necessary to maintain your normal standard of living. Check your policy for coverage and limits. Keep receipts for additional living expenses you pay out of pocket. A Claim Representative or your Local Farm Bureau Agent can answer any questions about this coverage.

A tree fell on my home. Is the damage covered under my homeowners policy?

If a tree falls on your home or building, the damage will typically be covered under your homeowners policy.

A tree fell on my car. Is the damage covered under my homeowners policy?

If your tree fell on your car and has caused damage, it’s not covered under your homeowners policy, but may be covered under the Other Than Collision (OTC) coverage of your auto policy, if you purchased OTC coverage. If your neighbor’s tree fell on your car and caused damage, your auto policy typically covers the damage under OTC coverage, if you purchased OTC coverage. Contact your Local Farm Bureau Agent or Claim Representative for more information.

Does my homeowners policy cover tree limb and debris removal from my yard after a storm?

If the branches fall on and damage a covered dwelling or structure, then removal is typically covered. If the branches and debris simply fall into your yard, there is no coverage for removal and pick up.

My tree fell on my neighbor's house. Does my insurance cover the repair?

Both parties should file an insurance claim with their respective insurer. We will investigate the claim to determine liability and if it is a covered loss under your policy. 

My home has been damaged by a flood. Am I covered?

In Kentucky, flood insurance is a Federal program and not administered by Kentucky Farm Bureau Insurance. Many of our agents sell flood insurance through this federal program, but the coverage is not administered by Kentucky Farm Bureau Insurance. If you have a separate flood insurance policy, you should be covered for flood related damages. Learn more about this program at the program’s official website: www.FloodSmart.gov.

When will damage be inspected?

We try to prioritize inspections based on severity of need and will respons in a timely manner. 

Should I wait for an adjuster before beginning repairs?

We know you're eager to start putting your home back together, and you should take steps to protect your property from further damage – cover broken windows and gaps in the roof or exterior walls, etc. Otherwise it is important for an inspection by a claims representative to occur to identify all of the damages that may be covered by your policy, ensuring the estimate for damages is accurate. 

Does KFB recommend contractors?

KFB does not recommend contractors.  However, your local Farm Bureau Insurance agent or adjuster may be able to provide you with some names of local contractors in your area.

Can I choose the contractor who repairs my property?

Yes. We suggest you seek out contractors with a proven reputation and track record in your area. To help ensure you choose a reliable contractor, we recommend the following steps:

  • Get recommendations from friends, relatives and business associates.
  • Get references from contractors you interview and check those references.
  • Contact your local Better Business Bureau office or website for information on contractors you’re considering.
  • Don’t sign a contract until you’ve reviewed it carefully and have agreed to payment terms.
  • Make sure the contractor has an active license in your state.
  • Make sure the contractor has been doing business in your area for some time. Large storms often lure out-of-state contractors to Kentucky who may be “here today, gone tomorrow”.

How do I check the status of a catastrophe claim?

To check the status of your claim, please call your adjuster or the Regional Claim Office nearest you.

What if the contractor's estimate is higher than the adjuster's estimate?

If you obtain a contractor's estimate and it exceeds the estimate written by the Kentucky Farm Bureau claims representative, we ask that you submit that estimate to your Kentucky farm bureau claim representative.  He or she will review it and will discuss any adjustments with your contractor. 

To whom do I pay the deductible?

Your deductible will be subtracted from the amount of your loss before we issue a settlement payment. You are responsible to pay the amount of your deductible to your contractor once repairs are complete. 

I have replacement cost coverage. Why did you show depreciation on the estimate?

If you purchased replacement cost coverage in your policy, we will cover the actual cost of repairing or replacing damaged, destroyed or stolen personal property with property of like kind and quality. We’ll make an initial payment based on the current actual cash value of that property, or ACV; once you have repaired or replaced the covered item, we’ll pay an additional amount, up to your coverage limits. Ask your Local Farm Bureau Agent about your specific coverage or claim. 

My settlement check is made payable to both me and my mortgage company. Why? How do I get it endorsed so I can get the cash needed for repairs?

When you have a mortgage on your home, settlement checks are typically made payable to both you and your mortgagee company. Contact your mortgage company to learn how to obtain their signature on the check. 

What if I find damage at a later date?

Contact your claims representative for an additional inspection to see if the damage is covered by your policy.