Do I have to create an account on the KFB Secure Email Portal?

Yes, you must create an account on the Secure Email Portal in order to retrieve your message.  When you click the hyperlink, you’ll be directed to the Secure Email Portal where you’ll simply enter your first name and last name.  Your email address will prefill.  Next, you’ll create a password and enter it again to confirm.  You’ll then use your password to sign-in to the portal and view your messages.