About Us - Kentucky Farm Bureau

About Us

Kentucky Farm Bureau Employees

For more than 75 years, people across Kentucky have put their trust in Kentucky Farm Bureau Insurance. Today, our company protects more than 462,000 Kentucky families and businesses with our top-ranked insurance products.

We employ approximately 700 people across the state of Kentucky, and our State Office is located in Louisville. We’ve also got agency offices in all 120 counties of Kentucky.

At Kentucky Farm Bureau, there are endless ways to unlock your career potential. No matter your expertise, we’ve got a position that’s right for you.

Want to see KFB’s workplace culture in action? Click here to follow us on LinkedIn.

We have opportunities in eight different areas at the state office. Explore the drop-down menus below for more information.

Accounting and Finance

Accounting and Finance is composed of three functional areas of responsibilities: Actuarial, General Accounting, and Finance.

Actuarial is primarily responsible for our rating structures for each line of business, reviewing loss reserves and maintaining our reinsurance programs.

General Accounting records all receipts and disbursements of the company and collects/processes premium payments.

Finance is responsible for the investment of company funds and monitors the company’s cash flow on a day-to-day basis.

Agency Support and Marketing

A wide variety of insurance products are marketed to Farm Bureau members in Kentucky by our agents. Agents are independent contractors, not employees of Kentucky Farm Bureau Insurance Companies; however, they are supported by the employees of the Agency Support & Marketing Department.

This department supports all 400+ agents stationed across the state and provides a variety of services including maintenance of records, both production and contractual, training to provide coaching and continued education, promotional contests and events, and communications.


The mission of Claims is to fulfill the promise of the insurance products marketed by Kentucky Farm Bureau Insurance (KFB) Companies and sold by our agents.

Customer claims are interpreted and either settled or denied based on compliance with statutes, regulations and case law. A position in the Claims department requires good public relations skills, diplomacy and a deep understanding of KFB's company policies and philosophy.


Serving as the mouthpiece of the Insurance Company, the Communications staff is responsible for creating and distributing a broad range of messages to both internal and external audiences.

This department oversees the company’s advertising and marketing campaigns, facilitates corporate sponsorships and promotions, produces content for KFB’s websites and other digital properties, offers graphic design support to other areas of the organization, writes and designs the employee newsletter, works in coordination with the KFB Federation’s Communication Division to manage company-branded merchandise, signs and marketing/advertising materials for agents, and pursues positive public and media relations opportunities with news outlets statewide.

Human Resources and Support Services

The Human Resources and Support Services department includes four areas: Human Resources, Payroll, Project Services and Support Services.

The Human Resources department implements employment policies for KFB and provides administration direction of compensation and benefits programs. In addition, Human Resources supports all departments in recruiting and placement, employee relations, performance management, payroll, and training and development.

Project Services deal with KFB’s project management methods, processes and artifacts and provides assistance with business analysis.

Support Services provides core support for all areas of the company, focusing on providing a high quality workplace. Support services work with all KFB Cafe operations, office space planning and design, mail services, fleet management and the State Office copy and print center.

Information Technology

Information Technology is composed of four areas of responsibility: Computing and Network Services, eBusiness and Enterprise Architecture, Business Application Delivery for Claims Administration and Financial Services, and Business Application Delivery for Policy Administration.

Computing and Network Services is responsible for IT infrastructure including; field IT support, mainframe systems, open systems (Windows server based platform), data/voice communications, IT security, the Help Center and IT Operations.

eBusiness and Enterprise Architecture is responsible for designing and implementing Internet websites, office automation support, and Enterprise Architecture of automated systems including testing, quality assurance, and data architecture.

Business Application Delivery – Claims Administration and Financial Services is responsible for supporting the data processing needs of the Claims and Accounting business units.

Business Application Delivery – Policy Administration is responsible for the system design, analysis, development, implementation and ongoing production support of all policy related applications.

Legal Services

Legal Services provides legal counsel, support and service to all departments within the company. Some of the other primary functions of Legal Services include: overseeing and managing litigation which affects the company, assisting in maintenance of corporate records, and participating in legislative activities.

Compliance, as directed by the Office of Insurance and federal/state legislation, ensures the Company meets statutory and administrative requirements, including auditing the various departments of the Company.

Product and Risk Management

Product and Risk Management is responsible for reviewing and underwriting Kentucky Farm Bureau’s (KFB) property and casualty insurance and providing service to policyholders. Product and Risk Management is divided into five functional areas:

Underwriting Administration underwrites all lines of business. This area also manages the incorporated KFB Insurance Agency, which brokers coverages for lines of insurance or individual risks that cannot be written in the Kentucky Farm Bureau companies.

Agency Underwriting Support assists the agency force in maintaining a profitable book of business and in meeting goals by providing valuable information and facilitating the re-underwriting process.

Underwriting Services is responsible for product development, enhancement and implementation; systems automation through project management; filings to the Department of Insurance; and resolving compliance issues.

Policy Services provides customer service to insureds with timely information regarding changes in insurance coverage or billings. Other functions of Policy Services include Auto and All-lines Processing.

Product Analysis and Research is responsible for the research and evaluation of the property/casualty insurance market and the insurance products that serve this market.